Delivery & Return Policy
Postage and handling costs
All orders are sent via trusted postage services.
Australia
Standard delivery within Australia = $9.99
Delivery times
Australia
Standard delivery – you will receive your Hab Shifa delivery within 5-10 working days from the placement of your order.
Where is my order?
If you would like to check the status of your order please email us at info@habshifa.com.au quoting your order number and one of our friendly staff will be happy to help you with your query.
Cancelling or changing my order
Hab Shifa will endeavour to organise the dispatch of your order as soon as we receive it.
If you have changed your mind about the order you made and would like to cancel or change it, please email info@habshifa.com.au quoting your order number as soon as possible. If your order has already entered the dispatch process, it cannot be changed or cancelled.
Incorrect order
If you have received your order from Hab Shifa and it is incorrect please email info@habshifa.com.au with your order number so that we can arrange to have your correct products sent to you and incorrect products sent back to Hab Shifa.
At Hab Shifa, we will replace any incorrect product with your chosen product within 7-10 working days upon receipt of the incorrect products you received. This must be accompanied with a proof of purchase and the products must be returned in a new, unused and resale-able condition.
Please note: We ask our customers to advise us as soon as possible if your order has been delivered late, damaged or incorrect.
Returns & Exchanges
At Hab Shifa we take great pride in providing the highest quality product to all our customers and are committed to ensuring that we deliver excellence in customer service. We want you to be happy with your Hab Shifa purchase and welcome feedback on the level of service we are providing.
Please note that we will only refund or exchange products purchased from www.habshifa.com.au. If you have purchased Hab Shifa from another online retailer or from a retail outlet you will need to return the product from where it was purchased.
If you have any questions regarding returns or exchanges please contact us by emailing info@habshifa.com.au or by calling (03) 9016 3743. Please help us by having your order number ready to quote. We will endeavour to replace or refund goods within 7-10 working days.
Refunds & exchange policy
Hab Shifa Australia will fully refund or replace any goods purchased if they are found to be faulty, damaged or have caused a skin reaction, within 30 days from the dispatch of your order. Total value of the refund will equal the total cost of the goods purchased excluding freight and any other relevant fees . A refund will be made in the same form that you originally paid for your order as soon as possible upon receipt of the products you have returned.
Damaged or faulty goods
Hab Shifa will refund or replace faulty or damaged products within 30 days from the dispatch of your order. A refund will be made in the same form that you originally paid for your order as soon as possible upon receipt of the damaged/faulty products you have returned.
Returning products purchased on promotion or as part of a gift pack
If the products being returned were purchased at a promotional or offer price, the credit refund will be no more than the price paid for the products at the time of purchase. All goods must be returned in a new and unused condition within 30 days from the dispatch of your order. No refunds or replacements will be given if the carton has been opened and the product has been used. In the case of gift packs, the entire pack must be returned and individual products will not be refunded.
Please note that all claims honoured will be at the discretion of Hab Shifa and Hab Shifa reserves the right to refuse to refund or replace any customer claims when returns are excessive and it appears the policy is being manipulated and/or abused.
Review of terms
These terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.
Black Seed Oil, Thymoquinone & Our Herbal Supplements
Ask Us AnythingHab Shifa is proudly based in Melbourne, Victoria, Australia. Our black seed oil and wellness supplements are produced to the highest quality standards, with products sold both online and through stockists across Australia.
Black seed oil is derived from the seeds of the Nigella sativa plant — a flowering herb native to Western Asia, also known as black cumin. The seeds are small, deep-black, and sharp-cornered, growing from a plant that reaches up to 16–24 inches tall with delicate white flowers.
Hab Shifa’s organic black seed oil is extracted using the cold-pressed method, meaning no heat or chemicals are used. This preserves the full spectrum of naturally occurring constituents, including vitamins, minerals, and the prized active compound thymoquinone (TQ).
Thymoquinone is the primary bioactive compound found in black seed oil (Nigella sativa). It is the compound most associated with the health-supporting properties of black seed, and is the reason Hab Shifa’s products are labelled ‘TQ-Activated’.
When you buy a thymoquinone supplement from Hab Shifa, you can be confident our products contain a meaningful, standardised concentration of TQ — not a diluted or low-quality oil. Our TQ-Activated Black Seed Oil Capsules are one of the most popular natural health supplements in our range.
Black Seeds: The whole Nigella sativa seed. Can be eaten on their own or added to cereals, salads, breads, and smoothies. These seeds are the starting point for our cold-pressed oil.
Black Seed Oil: 100% pure, organic, cold-pressed Nigella sativa oil. It can be taken orally or applied topically to the skin and scalp — making it one of the most versatile natural health products in our range.
Black Seed Oil Capsules: Our TQ-Activated Black Seed Oil Capsules contain 100% pure black seed oil in easy-to-swallow vegecaps — ideal for those who prefer not to take oil directly. They are vegetarian and vegan-friendly.
Note: Black seed oil and capsule form is approximately 35% more concentrated than whole seeds, making them a highly efficient natural herbal supplement.
Yes. Our TQ Organic Black Seed Oil is certified organic and produced using cold-press extraction — no heat, no chemicals, no dilution. It contains 100% pure Nigella sativa oil with no additives or fillers. This is what sets Hab Shifa apart as one of Australia’s best black seed oil brands.
Not at all. Hab Shifa’s natural health supplements are designed for people of all ages and states of health. Many of our customers take black seed oil daily as part of a proactive wellness routine — to support immune health, energy, hair growth, joint comfort, and overall vitality. You don’t need to be sick to benefit from natural herbal supplements.
Hab Shifa Black Seed Oil is incredibly versatile:
Oral use: Take directly by the teaspoon, add to smoothies, juices, or warm water with honey
Topical use: Apply directly to the skin or scalp to support hair growth and skin health
Cooking: Use as a nutritious addition to salad dressings, dips, or drizzled over food
For topical use, we recommend doing a small patch test first. If no adverse reaction occurs within 24 hours, you can continue using it on your skin and scalp.
Black seed oil is increasingly popular as a natural supplement for hair health. Many customers use our organic black seed oil and black seed hair oil topically on the scalp to support hair growth and reduce hair loss. Our hair supplements range is specifically curated for those seeking natural solutions to hair and scalp concerns.
Black seed oil contains thymoquinone, which has been studied for its natural anti-inflammatory properties. Our joint pain supplements collection includes black seed oil products that customers use as a complementary supplement for joint comfort and pain relief. As always, we recommend consulting a healthcare professional for specific health concerns.
The safety of black seed oil during pregnancy has not been fully validated in clinical research. We strongly advise that Hab Shifa Black Seed Oil is not taken during pregnancy. Please consult your GP or midwife before starting any new natural health supplement while pregnant or breastfeeding.
